A wrong electricity bill can ruin the mood of the whole house. You open the GEPCO bill, expecting something normal, and suddenly the amount is double. Or the power goes out in your street at night, everyone checks their breakers, and then the whole gali starts asking the same question: complaint kahan karni hai?
This guide explains the practical way to file a GEPCO complaint for overbilling, wrong meter reading, faulty meter, power outage, low voltage, or an unresolved issue. The goal is simple: collect the right proof, complain through the right channel, and keep a record so you can escalate if needed.
Quick Answer
For electricity complaints, GEPCO publishes 118 for 24-hour contact and 8118 for SMS complaints.1 You can also use GEPCO's e-complaint form, which asks for city/circle, division, complaint nature, reference number, and complaint details.2 If the matter is not resolved, NEPRA provides Consumer Care and an online complaint system for electricity consumers.4
Which Complaint Channel Should You Use?
- Power outage or urgent electricity issue: call 118 or send SMS to 8118.
- Billing mistake or wrong reading: keep proof first, then file a GEPCO complaint with reference number and details.
- Faulty meter, burnt meter, or meter change issue: contact GEPCO and keep meter photos, bill copies, and complaint number.
- GEPCO did not resolve the issue: escalate through NEPRA Consumer Care or NEPRA Asaan Approach.
Before You File: Collect These Details
Do not file a vague complaint like "bill zyada hai" and then stop there. A clear complaint has proof. If you are in Gujranwala and travelling to Lahore or Islamabad during the month, ask someone at home to send clear photos, not blurry WhatsApp shots.
- 14-digit reference number or customer ID.
- Latest GEPCO bill copy or duplicate bill PDF.
- Clear meter photo showing current reading.
- Previous month bill or billing history screenshot.
- Payment receipt if the issue is related to paid/unpaid status.
- Short note explaining what is wrong and when it started.
- Complaint number or tracking number after you file.
If you do not have the latest bill, open it first using the GEPCO bill checker. If the bill is not opening, use our GEPCO bill not found guide.
Overbilling Complaint: What to Check First
An overbilling complaint is strongest when you can show exactly why the bill looks wrong. Start with the units. Compare this month's units with the last three to six months in the billing history table. If units suddenly jumped, compare the printed reading with your actual meter reading.
Also check whether the increase came from tariff slab, protected/unprotected status, FCA/FPA, QTA, arrears, or late payment surcharge. Sometimes the bill is high but not technically wrong. Our guides on protected vs unprotected consumers and GEPCO unit prices and taxes can help you separate a real mistake from a tariff/adjustment issue.
Faulty Meter or Wrong Reading Complaint
If the meter reading on the bill is higher than the actual meter, take a clear meter photo immediately. Try to include the meter display and, if possible, the meter number area. Then compare it with the reading shown on the bill.
For a faulty meter, note the symptoms: display not working, meter burnt, reading not moving, reading moving too fast, or unusual meter status on the bill. Do not open or tamper with the meter yourself. Report it officially and keep the complaint number.
Power Outage, Low Voltage, or Transformer Issue
For outages and low-voltage problems, call 118 or send SMS to 8118. GEPCO's Consumer Service Response Handbook explains that complaint calls are registered electronically and that the expected resolution time is communicated to the consumer. It also describes escalation if the initially assigned authority does not act within the stipulated time period.3
If the whole street is affected, mention that clearly. If only your house has the issue, check your main breaker and internal wiring first. GEPCO handles supply-side problems, but internal house wiring issues are usually your electrician's job.
How to Use GEPCO's Online Complaint Form
GEPCO's complaint page includes an e-complaint form. The form asks for name, email, cell number, city/circle, division, complaint nature, reference number, and a few words about the complaint.2
Keep your wording short and specific. For example:
"Current bill shows 482 units, but meter photo on 11-May-2026 shows reading lower than printed present reading. Please check wrong reading/overbilling. Reference number: 12345678912345."
When to Escalate to NEPRA
Start with GEPCO first, because NEPRA's online complaint form asks whether you lodged the complaint with the concerned distribution company.5 If GEPCO does not resolve the issue, or if the response is unsatisfactory, you can escalate through NEPRA Consumer Care.
NEPRA says its Consumer Affairs function handles complaints of consumers regarding licensees, and its site provides online complaint registration and tracking. NEPRA also promotes the NEPRA Asaan Approach mobile app for registering and tracking urgent nature complaints through mobile phones.4
Simple Complaint Checklist
- Open the latest bill and note reference number.
- Take a clear meter photo if the issue is reading or meter related.
- Compare current units with previous months.
- Call 118, SMS 8118, or file GEPCO e-complaint.
- Save complaint number, date, and screenshot/receipt.
- Follow up if the issue is not resolved.
- Escalate to NEPRA if GEPCO does not resolve it.
Final Advice
For a normal consumer, the most important thing is proof. Whether you are in Model Town, Satellite Town, Wapda Town, Kamoke, Sialkot, or Hafizabad, the complaint becomes easier when you have the bill, meter photo, reference number, and complaint number. Do not rely only on verbal follow-up. Keep screenshots and dates.
Once the issue is fixed, check the next duplicate bill carefully. If the amount changed, paid status updated, or arrears were adjusted, save that bill too. It becomes your record if the same issue comes back later.
References and source notes
1 GEPCO official site header: used for the 24-hour 118 complaint contact and SMS 8118 information. View GEPCO official site
2 GEPCO complaint page: used for the e-complaint form fields and complaint registration context. View GEPCO complaint page
3 GEPCO Consumer Service Response Handbook: used for complaint registration, electronic complaint handling, expected resolution-time communication, and escalation process. View handbook PDF
4 NEPRA Consumer Affairs and Asaan Approach information: used for NEPRA complaint registration, tracking, and mobile app escalation context. View NEPRA site
5 NEPRA online complaint form: used for the requirement/context that complainants are asked whether they first lodged the complaint with the concerned distribution company. View NEPRA complaint form
Frequently Asked Questions
Can I complain if my GEPCO bill is too high?
Yes, but first compare the units, reading, arrears, FPA/FCA, tariff slab, and protected/unprotected status. If the reading or billing details look wrong, file a complaint with proof.
What is the GEPCO complaint number?
GEPCO publishes 118 for electricity-related complaints and SMS 8118 for complaint messaging.
Should I go directly to NEPRA?
Usually, complain to GEPCO first and keep the complaint record. If the issue remains unresolved, escalate to NEPRA Consumer Care or NEPRA Asaan Approach.